When investing in new windows, it’s important to consider more than just the aesthetic appeal and functionality of the product; the warranty behind it is just as significant. For homeowners looking for reliability and peace of mind, Pella windows come with warranties that safeguard against defects and offer support for years to come.
In this article, we will explore what the Pella window warranty includes, how it works, and why it should be a top consideration when purchasing windows for your home.
What is a Window Warranty?
A window warranty is a guarantee from the manufacturer that covers the repair or replacement of faulty windows or components due to defects in materials or craftsmanship. This warranty can vary significantly between manufacturers. That’s why it’s important to understand what specific protections are included when choosing a window brand.
Pella is a well-established brand in the window industry, known for its quality products and customer service. Its warranty is designed to offer coverage for various aspects of its windows.
Types of Pella Window Warranties
Pella offers different types of warranties depending on the window product line and the materials used. These warranties typically cover parts such as glass, hardware, and the window frame. However, the specifics can vary.
Pella’s warranty can be divided into two main categories: the Limited Lifetime Warranty and the Transferrable Limited Warranty. Let’s explore each of these in detail.
Limited Lifetime Warranty
The Limited Lifetime Warranty is the most common warranty offered by Pella for their windows. This warranty is a promise from the manufacturer that, for as long as you own your home, Pella will cover the cost of parts and labor to repair or replace defective products under normal residential use.
What’s covered under the Limited Lifetime Warranty?
- Glass: Pella covers any defects in glass materials, such as discoloration or failure of the glass seal. However, it is important to note that the warranty does not cover glass breakage caused by external forces like hailstorms, accidents, or vandalism.
- Frame and Sash: Pella will cover any defects related to the window frame and sash, which include problems like warping, cracking, or deterioration due to faulty materials or workmanship. The materials used for the frame, including wood, fiberglass, and vinyl, are all covered under this warranty.
- Hardware and Mechanisms: The hardware, including locks, latches, hinges, and other components of the window’s operating mechanisms, are also covered. If these parts malfunction or fail to operate properly, Pella will replace them at no cost to the homeowner.
- Labor Costs: Many window warranties exclude labor costs for repair or replacement. However, Pella’s Limited Lifetime Warranty includes coverage for these costs as well. This means that homeowners will not be required to pay for the installation of replacement parts under normal circumstances.
Transferable Limited Warranty
The Transferrable Limited Warranty is an added benefit for homeowners who may decide to sell their property. This warranty can be transferred to the new homeowner. It offers them coverage for a specified period after the sale.
The feature adds value to your home, as prospective buyers can take comfort in the fact that the windows are backed by a solid warranty. It gives them future protection should any issues arise.
The transferrable warranty applies to both the window frame and the glass, as well as other components like hardware and sashes. Depending on the window product line, the transfer window can last for 10 years from the date of installation, after which the warranty reverts to the original homeowner’s Limited Lifetime Warranty.
Coverage Duration
While the “lifetime” aspect of the Limited Lifetime Warranty may sound like coverage that lasts forever, it’s important to understand that the length of coverage varies based on the window type and materials. For instance:
- Wood windows: These come with a warranty that lasts as long as the homeowner owns the home, with some exclusions related to natural wear, like fading or deterioration caused by weather.
- Vinyl and fiberglass windows: These are typically covered by the same lifetime protection but might be subject to different conditions in cases of extreme environmental damage or external factors like excessive sunlight exposure.
What is Not Covered by the Pella Window Warranty?
While Pella windows come with impressive warranty coverage, there are limitations to the protection offered. These exclusions are important to keep in mind when reviewing the terms of your warranty. The following conditions typically are not covered under Pella’s warranty:
- Damage Caused by External Forces: If the window is broken due to an accident, storm, fire, vandalism, or any other external factor, it won’t be covered under the warranty. Homeowners will need to file an insurance claim or cover the replacement costs themselves.
- Improper Installation: If the window was not installed correctly, either by the homeowner or a contractor, the warranty may be voided. It’s highly recommended that windows be installed by certified professionals to make sure the window operates as intended and to maintain warranty coverage.
- Normal Wear and Tear: Like any home improvement product, windows experience wear and tear over time. Pella’s warranty does not cover fading, discoloration, or slight damage due to prolonged exposure to the sun or other environmental elements.
- Non-Residential Use: The warranty applies only to windows installed in residential homes. If the windows are used in commercial or rental properties, coverage may not be valid.
Steps to File a Claim Under the Pella Warranty
If you encounter an issue with your Pella windows, there is a straightforward process to file a warranty claim. Here’s what to expect:
- Check Your Warranty: Before contacting Pella, review your warranty details to confirm that your issue falls under the coverage. Make sure the product is within the warranty period.
- Contact Pella: Reach out to Pella’s customer service or your local distributor. You will need to provide proof of purchase and details about the issue you’re experiencing.
- Assessment: Pella will assess your claim, which may include sending a representative to inspect the window and determine the cause of the problem.
- Resolution: If the claim is approved, Pella will either repair the defect, replace the faulty window, or provide the necessary replacement parts, depending on the terms of your warranty.
- Follow-Up: After the issue is resolved, Pella may conduct follow-up checks to ensure that the problem has been completely addressed.
Why Choose Pella Windows?
Investing in Pella windows means not only choosing high-quality, durable products but also gaining access to an industry-leading warranty that protects your investment for years to come.
Pella is committed to offering long-lasting performance, energy efficiency, and ease of maintenance, all backed by the strength of their warranty. Furthermore, their vast selection of window styles, from traditional double-hung designs to energy-efficient options, makes sure that there’s a perfect fit for every home.
Pella’s warranty also reflects their confidence in their products and their dedication to customer satisfaction. With over 90 years of experience in the window industry, Pella has built a reputation for reliability and trust. The added peace of mind that comes with the warranty means you can rest assured knowing that your windows will stand the test of time.
At AZ Valley Windows, we proudly offer top-quality Pella® replacement windows and entry doors, backed by over 20 years of experience in the Phoenix Valley. With a combined total of over 50 years of expertise, our team specializes in seamless window and exterior door replacement services to enhance the look and efficiency of your home.
Take advantage of our financing options and enjoy a free consultation today. Trust AZ Valley Windows for reliable, long-lasting solutions for your home.
